- Invoice Schedule:
We invoice either on a 30, 90, 180, or 365 day basis, depending upon your choice in the signup process. Please notify the helpdesk of your package or billing cycle changes at least 5 days before your next bill is due. Just specify to which plan you would like to change or specify any other services you'd like changed and submit your request.
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- Pro-Rates
There is no need to pro-rate billing because the billing cycle is determined by your date of signup. You will get a full billing cycle of hosting with your initial payment.
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- Types of payments we accept :
Credit Cards
We accept payments by credit card, including Visa, Master card, American Express, Discover and Bank Debit Cards. If you pay by credit card, we will automatically charge your account for future payments based on the billing cycle you have selected, e.g. monthly, quarterly, semiannually and annually, until the account is terminated or until you notify us of a billing change request.
Checks
If you chose to pay your invoice by check, you have up to 10 days after the date of the invoice for us to receive payment. If mail from your area takes a long time to be delivered, you may want to place your payment into the mail enough in advance to ensure payment will be received. Checks should be mailed as follows:
ForwardWeb
55948 US HWY 275
Norfolk, NE 68701
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- If I were to ever wish to cancel how would I do this?
In order to allow time to update our invoicing batch, we require notification of termination of your account no later than 5 days before the end of your billing cycle. Please process your cancellation request through our Help Desk, selecting Billing Issues as the category. Provide your userid and password so we can validate cancellation was requested by an authorized individual. Please be sure to remove any data you want to retain, since once we cancel the account the data is lost.
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- How long do I have to pay my bill?
If payment is not received within 10 days after the invoice date, your account will be suspended and a followup reminder will be sent out. You will then have an additional 5 days to make payment. If we have not received payment within those 5 days, your account will be terminated. Once your account is terminated, all data is lost and a new account would need to be established.
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- Suspension/Termination for Non-payment:
We will send invoices out each month via e-mail. If payment is not received within 10 days after the invoice date, your account will be suspended and a followup reminder will be sent out. You will then have an additional 5 days to make payment. If we have not received payment within those 5 days, your account will be terminated. Once your account is terminated, all data is lost and a new account would need to be established.
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- Billing Support
If you have questions regarding billing, you can log your questions into our Helpdesk or e-mail billing@forwardweb.com.
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