- Can't send mail:
Our SMTP servers are configured as secure relays. This means that someone cannot simply reference "mail.yourdomain.com" as an outgoing mailserver unless he/she successfully logs in via one of his/her pop3 accounts at "mail.yourdomain.com' before he/she tries to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you receive a "relaying prohibited" or "disconnected by administrator" error, it means you did not log into the pop3 server at your domain before you tried to send through the SMTP server at your domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send even if you are able to check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if it allows its users to use outbound SMTP servers.
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- Your default root email account:
Every account starts out with a default "catch-all" account for its domain. This email box will grab all mail heading to ANYNAME@yourdomain.com. The login for this box is simply the same main account login you received after signing up. Thus, if your root account is "test@homepage.net" (login of "homepage" - first 8 letters of your domain), there is no need to request an alias to your root account, because all names under your domain already are filtered into this account.
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- Problems resolving your mailhost:
If you find that you are not able to make "mail.yourdomain.com" resolve as a valid SMTP or POP3 server, please be sure that your domain is registered to our nameservers. Also, try clearing out your cache and cookies, and then restart your computer. In some cases your registration may not have been completed by the registrar.
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- Any Username And Password Error:
The main cause for this error is trying to access the e-mail account with the wrong username or password. If this is not your primary e-mail account remember to use the full email address (user@domain.com) as your username for logging in. If all else fails, simply remove the account, and then recreate it with your mail control panel.
If none of this helps, then most likely the pop3 box in question has a received a corrupted message. Contact support and tell them to clear that box out. Usually this results in most or all of that particular mailbox's contents being erased.
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