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Answers
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- Does ForwardWeb offer free tech support?
Absolutely! Customer service is our #1 priority. To get help from our support staff, visit our helpdesk by clicking the link in the main menu.
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- Do you offer free phone support?
No. We prefer support requests to come through our trouble ticket reporting system or email for a variety of reasons:
1) Studies have shown that a helpdesk system such as ours leads to higher customer satisfaction due to faster, more accurate problem resolution.
2) It provides an audit trail of communication so that all the facts can be passed on to whomever may be working on your individual need or problem.
3) Our support team members work in one of serveral of our networked offices. The support manager divides the work amongst the team based on thier workload and who is most qualified to handle your particular problem.
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- What do the various error codes mean?
-100 Informative
-100 Continue
-101 Switching Protocols
-200 - Client Request Successful
-200 OK
-201 Created
-202 Accepted
-203 Non-Authoritative Information
-204 No Content
-205 Reset Content
-206 Partial Content
-300 - Client Request Redirected, further action necessary
-300 Multiple Choices
-301 Moved Permanently
-302 Moved Temporarily
-303 See Other
-304 Not Modified (This means the file was loaded from the browser cache instead of being resent by the server)
-305 Use Proxy
-400 - Client request incomplete
-400 Bad Request
-401 Unauthorized
-402 Payment Required
-403 Forbidden
-404 Not Found
-405 Method Not Allowed
-406 Not Acceptable
-407 Proxy Authentication Required
-408 Request Time-Out
-409 Conflict
-410 Gone
-411 Length Required
-412 Precondition Failed
-413 Request Entity Too Large
-414 Request-URL Too Large
-415 Unsupported Media Type
-500 - Server errors
-500 Server Error
-501 Not Implemented
-502 Bad Gateway
-503 Out of Resources
-504 Gateway Time-Out
-505 HTTP Version not supported
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- Can you help me with my HTML, graphics or script debugging?
Yes. We have top quality designers and programmers available to you for a reasonable hourly rate. For more information inquire at the helpdesk.
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- Can you build my site for me?
Yes. Visit the design section for more information.
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